Shipping & Delivery Policy
orbirouter — Fast, reliable shipping for Netgear routers, mesh systems & networking accessories
At orbirouter, we know you’re excited to upgrade your network. That’s why we ship your Netgear router quickly and securely. Below are our complete shipping guidelines for physical router deliveries.
1. Netgear Router Shipping
All Netgear routers, mesh systems, and accessories are shipped from our US-based fulfillment centers.
Processing Time
Orders fulfilled within 1-3 business days after payment confirmation.
Shipping Partners
FedEx, UPS, USPS — chosen for reliability and tracking.
Secure Packaging
Routers are double-boxed with protective padding.
Delivery Estimates
| Destination | Estimated Timeframe |
|---|---|
| 🇺🇸 Domestic (Continental U.S.) | 3-7 business days (standard shipping) |
| 🇺🇸 Alaska / Hawaii / Puerto Rico | 5-10 business days |
| 🌍 International | 7-21 business days * |
* Customs processing may cause additional delays. International customers are responsible for any import duties or taxes.
2. Shipping Costs
Domestic Orders (U.S.)
Free standard shipping on all Netgear routers and accessories
No minimum purchase
International Orders
Calculated at checkout based on destination and package weight
Recipient pays customs/duties
3. Order Tracking
You’ll receive a shipping confirmation email with tracking number as soon as your Netgear router leaves our warehouse.
Track in real-time via FedEx/UPS/USPS websites or app.
4. Shipping Restrictions
We cannot ship Netgear routers to:
- P.O. Boxes (physical street address required for delivery)
- Certain restricted countries (shown at checkout)
- APO/FPO addresses may require additional processing time
We comply with all U.S. export regulations and trade restrictions.
5. Delivery Issues
If you experience any of the following, we’re here to help:
Shipping delays
Beyond estimated timeframe
Lost packages
Tracking shows delivered but not received
Customs complications
International orders held at border
Contact our shipping team at shipping@orbirouter.shop with your order number and issue details. We’ll work directly with the carrier to resolve.
6. Address Accuracy
Important: Please double-check your shipping address at checkout. We are not responsible for delays or lost shipments due to incorrect addresses provided by the customer. Address corrections after shipment may require reshipping fees.
7. Order Changes & Cancellations
Need to modify or cancel your Netgear router order?
8. Lost or Stolen Packages
If tracking shows “delivered” but you haven’t received your Netgear router:
- Check with neighbors, building management, or delivery area
- Wait 48 hours — carriers sometimes mark delivered early
- Contact us at shipping@orbirouter.shop with your order number. We’ll open a carrier investigation
We’ll work with you to file a claim. Replacements or refunds are determined after carrier investigation concludes.